Patient Rights and Responsibilities

Patient Rights and Responsibilities

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SUMMARY OF THE FLORIDA PATIENT'S BILL OF RIGHTS AND RESPONSIBILITIES

As a patient at Florida Hospital Zephyrhills, you have certain Rights & Responsibilities. These reflect our concern and commitment to you as a patient and a human being and contribute to the effectiveness of your treatment and quality of care. This applies to all patients or parents/guardians (if the patient is a minor). A copy of the full text of the “Florida Patient’s Bill of Rights and Responsibilities”, Florida Statue 381.026, may be requested from your health care provider or this facility.

A summary of your rights follows:

As a patient, you have the right to:

Be treated with courtesy and respect, with appreciation of your individual dignity, and with protection of your need for privacy.
A prompt and reasonable response to questions and requests.
Know who is providing medical services and who is responsible for your care.
Know what patient support services are available, including whether an interpreter is available if you do not speak English.
Know what rules and regulations apply to your conduct.
Be given, by the health care provider, information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.
Refuse any treatment, except otherwise provided by the law.
Be given, upon request, full information and necessary counseling on the availability of known financial resources for your care.
Know, upon request, and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate, if you are eligible for Medicare.
Receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
Receive a copy of a reasonably clear and understandable, itemized bill, and upon request, to have the charges explained.
Receive impartial access to medical treatment or accommodations, regardless of race, national origin, religion, handicap, or source of payment.
Receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
Know if medical treatment is for purposes of experimental research and to give your consent or refusal to participate in such experimental research.
Express grievances regarding any violation of your rights, as stated in Florida Law, through the grievance procedure of the health care provider or health care facility which served you and to the appropriate state licensing agency.
Request notification of a family member or representative and your own physician promptly upon admission to the health care facility.
An assessment and management of your pain.
Formulate an Advance Directive and have the physician(s) and staff provide care that is consistent with the Directive.
Be free from both physical restraints and drugs used as a restraint, except when necessary and less restrictive interventions have been determined to be ineffective.
Protection of your need for privacy and to receive care in a safe setting.
Confidentiality of your medical records.
Access information contained within your medical record within a reasonable time frame.
Be encouraged to express any concern regarding the safety and/or quality of your care, treatment or service received.
To be free from neglect, exploitation and abuse.

A summary of your responsibilities follows:

As a patient, you are responsible for:

Providing to the health care provider, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.
Reporting unexpected changes in your condition to the health care provider.
Reporting to the health care provider whether you comprehend a contemplated course of action and what is expected of you.
Following the treatment plan recommended by the health care provider.
Keeping appointments, and when you are unable to do so for any reason, notify the health care provider or health care facility.
Accepting the consequences of your actions if you refuse treatment or do not follow the health care provider’s instructions.
Assuring that the financial obligations of your health care are fulfilled as promptly as possible.
Following health care facility rules and regulations affecting patient care and conduct.

If you have a grievance about your care or services rendered, or a question related to an ethical issue, please contact your caregiver as soon as possible. If the issue is not resolved to your satisfaction, ask to speak with a department director/manager or house supervisor. Every reasonable attempt will be made to meet your expectations. If you desire further action after speaking with someone, you may call the Grievance Line at (813) 783-6119 ext. 1614 and leave a message.

If we are still unable to resolve your issue to your satisfaction you may contact:

Agency for Health Care Administration (AHCA)

Consumer Assistance Unit

2727 Mahan Drive, Building 1

Tallahassee, FL 32308

1-888-419-3456

http://www.fdhc.state.fl.us/

Office of Quality Monitoring

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

1-800-994-6610

complaint@jointcommission.org

If you have Medicare and you want to request a new primary physician, please call 1-800-633-4227. This number is provided on your Medicare insurance card.

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CARTA DE DERECHOS Y RESPONSABILIDADES DEL PACIENTE

Como paciente en el Florida Hospital Zephyrhills, usted tiene ciertos derechos y responsabilidades. Esto refleja nuestra preocupación y compromiso con usted como un paciente y un ser humano y contribuir a la eficacia de su tratamiento y la calidad de la atención. Esto se aplica a todos los pacientes o los padres o tutores (si el paciente es un menor de edad)." Una copia del texto completo de la \"Carta de Derechos y Responsabilidades del Paciente en Florida"/, Florida Statue 381.026, puede ser solicitado a su proveedor de atención médica o de esta facilidad.

Un resumen de sus derechos sigue:

Como paciente, usted tiene derecho a:

Ser tratados con cortesía y respeto, con reconocimiento de su dignidad como persona, y con la protección de su necesidad de privacidad.
Una respuesta rápida y razonable a las preguntas y peticiones.
Saber quién le esta proporcionado los servicios médicos y quién es responsable de su cuidado.
Saber qué servicios de apoyo a los pacientes se encuentran disponibles, incluyendo si hay un intérprete disponible si usted no habla Inglés.
Saber qué normas y reglamentos se aplican a su conducta.
Ser dada por el proveedor de servicios de salud información sobre el diagnóstico, el tratamiento previsto, las alternativas, los riesgos y el pronóstico.

Rechazar cualquier tratamiento, excepto como proporcionado de otra manera por la ley.

Que se le dé, a su solicitud, toda la información necesaria y asesoramiento sobre la disponibilidad de recursos financieros conocidos para su cuidado.
Saber, previa solicitud, y antes de tratamiento, si el proveedor de servicios de salud o centro de atención médica acepta el tipo de cesión de Medicare, si usted es elegible para Medicare.
Recibir, previa solicitud, antes del tratamiento, una estimación razonable de los gastos de atención médica.
Recibir una copia razonablemente clara y comprensible de la factura detallada, y previa solicitud, que los cargos sean explicados.
Recibir el acceso imparcial a tratamiento médico o el alojamiento, Sin importar su raza, origen nacional, religión, discapacidad, o fuente de pago.
Recibir tratamiento para cualquier condición médica de emergencia que se deteriorará por falta de tratamiento.
Saber si el tratamiento médico es por fines de investigación experimental, y poder dar su consentimiento o denegación a participar en dicha investigación experimental.
Expresar agravios en relación con cualquier violación de sus derechos, como se indica en la Ley de Florida, a través del procedimiento de quejas del proveedor de atención médica o centro de atención médica cuál le sirvió y la agencia estatal de concesión de licencias.
Solicitud de notificación a un familiar o representante y su propio médico inmediatamente después de la admisión en el centro de atención médica.
Una evaluación y la gestión de su dolor.
Formular una Directiva Anticipada y que el médico (s) y personal proporcione cuidado que está en constante con la Directiva.
Estar libre de restricciones, físicas y de medicamentos utilizados como una restricción, salvo cuando sea necesario, y las intervenciones menos restrictivas se han determinado ser ineficaz.
Protección de su necesidad de privacidad y de recibir cuidados en un lugar seguro.
Confidencialidad de su historial médico.
Acceso a la información contenida en su historial médico dentro de un plazo razonable.
Ser alentados a expresar alguna preocupación con respecto a la seguridad y/o la calidad de su cuidado, tratamiento o servicio recibido.
A no ser objeto de abandono, explotación o abuso.

Un resumen o sus responsabilidades siguientes:

Como paciente, usted es responsable de:

Ofrecer a los proveedores de servicios de salud, a lo mejor de su conocimiento, la información precisa y completa sobre las denuncias actuales, enfermedades pasadas, hospitalizaciones, medicamentos y otros asuntos relacionados con su salud.
Divulgar informes de cambios inesperados en su condición al proveedor de cuidados de la salud.
Divulgar al proveedor de servicios de salud si usted comprende un curso de acción contemplado y lo que se espera de usted.
Seguir el plan de tratamiento recomendado por el proveedor de servicios de salud.
Guardar las citas y, cuando usted no pueda hacerlo por cualquier razón, de notificar al proveedor de servicios de salud del centro de atención médica.
Aceptar las consecuencias de sus actos si se niega a recibir tratamiento o si no sigue las instrucciones del proveedor de servicios de salud.
Asegurar que las obligaciones financieras de su proveedor de atención médica se cumplan tan pronto como sea posible.
Seguir las normas de atención de salud y los reglamentos que afectan a la atención de los pacientes y su conducta.

Si usted tiene una queja acerca de su cuidado o los servicios prestados, o alguna pregunta relacionada con una edición ética, por favor, póngase en contacto con su proveedor de cuidados lo más pronto posible. Si el problema no se resuelve a su satisfacción, pida hablar con un director de departamento / casa de gerente o supervisor. Cada intento razonable se hará para cumplir con sus expectativas. Si usted desea la adopción de nuevas medidas después de hablar con alguien, puede llamar a la Línea de Quejas al (813) 783-6119 Ext. 1614 y dejar un mensaje.

Si sigue sin poder resolver su problema a su satisfacción, puede ponerse en contacto: