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Florida Hospital Zephyrhills Chapel Home Health Receives National Recognition for Patient Satisfaction
Recognition Earned Two Consecutive Years


FOR IMMEDIATE RELEASE
Contact: Lyn Acer, Associate Director of Marketing
813-715-6656


(Zephyrhills, Florida) For a second year in a row, Florida Hospital Zephyrhills Chapel Home Health is recognized as a “national best practice agency” by Fazzi & Associates, the nationally recognized leader in best practice research. Chapel Home Health received a 97.2% score in overall patient satisfaction compared with other benchmark agencies which received a score of 92.7%. Home health care agencies receiving this recognition are proven leaders and have excelled in one of the most important measures of an agency’s quality of care program: patient satisfaction. Chapel Home Health is rated among the top 25% of the 350 home health care agencies surveyed across the United States.

“This award as well as our patient satisfaction scores illustrate that we continue to be among the best nationally,” explains Cindy Higgins, RN, Director, Chapel Home Health. “Our dedicated team of nurses, a home health aid, therapists and social workers are at the core of why we were able to once again achieve this milestone.”

The goal of the National Best Practice study is to help participants improve their quality scores so they can achieve a ranking in the top 25th percentile. The process includes having each participant fill out a detailed self survey reflecting a 12 month period which is then benchmarked against other home health care agencies nationally.

Chapel Home Health provides is a cost-effective alternative to a lengthy hospital or nursing home stay. Our clinical team includes Registered Nurses, Home Health Aides, Physical Therapists, Occupational Therapists, Speech Therapists and Medical Social Workers who specialize in several areas, including cardiac, rehabilitation, would care management, outpatient surgery follow-up, IV therapy, diabetes management, orthopedic, mental health, incontinence management and pain management.

Fazzi & Associates is the only home care consulting firm that continually conducts national best practice research studies while also having some of the oldest and most respected national operational, financial and quality best practice programs.

Florida Hospital Zephyrhills is a 154-bed, full-service, mission-based facility. As part of Adventist Health System, the largest non-profit hospital system in the United States, Florida Hospital Zephyrhills provides outstanding health care services that help to heal the whole person – body, mind and spirit. Known for its compassion and expertise, our clinical team of physicians, nurses, technologists and therapists deliver a full range of inpatient and outpatient services. Patients are assured of a true commitment to health care excellence, in a compassionate, caring and expert setting.

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